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Why is it hard for agencies to get “Great Clients” & clients to get “Great Agencies”?

“Within the proposal, a lot of agencies are actually really bad in telling the potential client what they are going to get with their money. They’re not concerned talking about the results.”

“They [the clients] make money but they don’t know why they make money? Or how they make money?”

“There were huge holes in my business model. I really wasted a few months of time, doing that as opposed to going in the direction I am going now. ”

What are the common mistakes agencies make when pitching to clients? What are the common mistakes clients make when it comes to selecting an agency? Learn answers to these and a lot more in an insightful conversation we had with John Doherty, the founder of Credo, marketplace to connect businesses with the right marketing professional.

Watch or Listen to the full interview: (transcript and summary available as well)

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How this Agency closes 40% of its proposals, tripled its monthly retainers and doubled their annual revenues

Darrell Evans and Mondovo Interview - Agency 1 on 1

“We close 40% of the proposals we send. And for the 60% who didn’t close … I’ll tell you what, we didn’t close what is called the ‘Knowledge Gap’”

“We are ok with spending up to $2,800 for acquiring a customer”

“Networking is a great revenue source but it is not scalable and if you are planning to scale up your company, networking is not going to do it.”

What does it take to run a successful marketing agency? Are you pre-qualifying and filtering your leads before spending too much time on them? Are you educating your customers? How do you deal with clients that are not the right fit. Get answers to these and a lot more in an insightful conversation we had with Darrell Evans, the co-founder of a Las Vegas based marketing agency called Yokel Local.

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What it takes to be a successful “Sales Funnel Consultant” – Interview with Stephen Esketzis

Interview with Stephen Esketzis - Mondovo

“Have done six figures in revenues with a few sales funnels.”

“Leads cost me between $100 to $200 for extremely qualified leads.”

How many conversions do you drive to your clients’ websites? Are your clients’ sales funnels optimized? Are you taking on clients that are qualified enough for what you offer or are you wasting your time with the wrong clients?

Lessons on these questions and more in a freewheeling interview with Stephen Esketzis, an experienced sales funnel architect.

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How to effectively deliver bad news to your SEO clients and yet keep them happy?

Make SEO Clients Happy & Retain Them

This is the second post in a two-part blog series. If you haven’t already done so, do read the first part about how you can use the Rank Drop Quadrant to analyze why rankings have fallen.

If you are an SEO consultant or professional, it is an unfortunate but ultimately unavoidable situation: something goes wrong, the client’s search rankings drop and you then need to communicate the bad news to your client. After all, it is part of your job to manage your SEO clients expectations and to keep them happy. Retaining your client can be hard at such times, especially when you would be the first person they would blame for any sudden drop in their rankings/traffic. So it’s important and necessary that you deal with such situations tactfully and communicate such bad news carefully.

As we covered in the first part, if you are dealing with lost google rankings for your SEO client, you may first want to use the Rank Drop Quadrant to analyze what could’ve gone wrong. It’s good to be able to map the situation out in your head and know how bad (or not bad) the situation is before communicating such news to your client.

So, now that you have gone through the Quadrant and understood the possible reasons for the drop, it’s time we communicate this information to our client/boss in the right way. After all, the cost of losing a client is much higher than acquiring new ones.

1. Skip the Denial Stage

Imagine the situation: you go into the office on a Monday morning only to find that your client’s website has dropped for all keywords in the SERPs. What do you do?

The inclination is probably to tell everyone that if anyone calls, you’re not in the office. In truth, that’s the absolute worst thing you can do. You need to call the client before they call you. Yes, they might get very vocal about their level of disappointment and unhappiness but they will also appreciate the fact that you noticed straight away when things went wrong. Communicating bad news is always better when done as soon as possible, you then have enough time to deal with recovering from the situation instead of wasting time denying the situation. Read More

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How Not Checking My Site’s Metrics Cost Me $70,000+ in Lost Business

I’ve chosen to keep the website url anonymous because it could affect the brand image of the site but I thought it’s important to share this lesson.

They say, ‘ignorance is bliss’. You can’t be stressed by something you don’t know or don’t think about. So here I was, living this wonderful stress-free life, happy and content with everything going on with my real estate website because I had a few sign ups here and there and things “seemed” to be going alright. When you’re in such a state, there will come a time, and hopefully reading this article will be that time, when you realize that this ignorance of not tracking or measuring key metrics can be the cause of many a pain in the future…

Even though I would consider myself to be quite tech savvy and also aware that keeping a tab on your stats is important, I never really got down to looking at any of my site’s stats for a long, long time. I was only looking at sign ups, sales and enquiries and the numbers always used to be volatile, so nothing struck me as being abnormal. I was not aware that the traffic to my site had actually been on a steady decline. I was slowly losing rankings for my key terms. A few of my older articles had links to sites that did not exist anymore (I later realized there were 14 broken links spread across 173 of my blog posts).. In short, things were not going well and what’s worse, I didn’t realize any of this.

Then, doomsday struck. Read More

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Why is it hard for agencies to get “Great Clients” & clients to get “Great Agencies”?

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How this Agency closes 40% of its proposals, tripled its monthly retainers and doubled their annual revenues

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What it takes to be a successful “Sales Funnel Consultant” – Interview with Stephen Esketzis

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How Not Checking My Site’s Metrics Cost Me $70,000+ in Lost Business

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