Voice Agent
An AI receptionist that answers your business phone.
Point your Exotel, Twilio or Plivo number at your Mondovo site and our AI picks up every incoming call. It answers from what your website says, takes the caller's details, requests appointments at times you actually have free, and leaves you a summary of each call.
Building your site is free. The Voice Agent is a per-site add-on with monthly call minutes.
- Your own number
- Exotel
- Twilio
- Plivo
- Website voice too
- Voice AgentThanks for calling Harbor Dental, how can I help?
- CallerDo you take new patients? I need a cleaning, ideally Thursday morning.
- Voice AgentWe do. I have 9:30 or 11:00 on Thursday. Which suits you?
- Caller9:30, please. It's Dana Ruiz.
Setup
Answering calls in an afternoon, on the number you already have.
You keep your phone provider and your number. Mondovo gives your site a private call address, and your provider sends incoming calls to it.
- 1
Switch on the Voice Agent
Add it to the site from Settings, Chat widget, Voice. It uses the same knowledge as your site's chat assistant.
- 2
Choose how it sounds
Pick a voice, the pace and how much detail it gives. Edit the greeting and add how to say names it might get wrong.
- 3
Test it in your browser
Talk to it before you connect a number. Tests use your real site content, and nothing is saved to your contacts.
- 4
Connect your number
Paste the address into your Exotel, Twilio or Plivo settings. With Twilio you can also connect your account and pick the number from a list.
On every call
What it does when the phone rings.
The agent works from your published site and the rules you set. It confirms an action only after it has actually been saved.
Answers from your site
Hours, services, prices, areas you cover, FAQs. If it is on your published site, the agent can say it.
Requests appointments
With Appointments set up, it offers real open slots and requests the one the caller picks, then tells them whether it is confirmed or waiting for you.
Takes messages and callbacks
When someone wants a person, it takes their name, reason and preferred time and passes it to you.
Saves the caller
The caller's number and details land in your contacts, so a call is a lead you can follow up.
Talks on your website too
Visitors can press the microphone in your site's chat and speak to the same agent.
Keeps a record
Each call shows in the Voice tab with its time, length and outcome. The transcript and summary sit in your inbox.
- New patient, cleaning requested Thu 9:30Today, 10:12 · lead saved2:41
- Asked about weekend hoursToday, 9:04 · answered0:48
- Wants a call back about whiteningYesterday, 18:37 · callback requested1:55
- Insurance questionYesterday, 12:20 · answered1:10
Your number stays yours
Works with the phone provider you already pay.
Your provider keeps billing you for the number and the call minutes. Mondovo only answers the calls it is sent.
Exotel
For businesses in India
Add a Voicebot step to your Exotel call flow and paste your site's address into it. Keep an existing number by forwarding it to your ExoPhone.
Twilio
Connect the account or paste one link
Connect your Twilio account to pick a number, or buy a new US number billed to your Twilio account. Or paste the address into the number's incoming-call setting.
Plivo
One Answer URL
Paste your site's address as the Answer URL of your Plivo application and assign the number to it.
The address is private to your site. If it ever leaks, reset it in the Voice tab and the old one stops answering straight away.
Who it is for
For the business that misses calls, and the agency that runs its site.
Small businesses
Stop losing the calls you cannot take
- Calls get answered while you are with a customer, on a job or closed
- Callers get real answers from your own site, not a voicemail beep
- Every caller becomes a contact you can follow up
Agencies
Add phone answering to the sites you already run
- Switch it on per client site, on the client's own number
- It answers from the site you built, so updating the site updates the answers
- Leads land in the client's contacts next to their form and chat enquiries
Instead of
One agent that already knows the business.
You do not need a separate answering service that has to be briefed, or a voice tool that keeps its own copy of your details.
- Knowing the businessWith a separate serviceYou write and maintain a script or knowledge base for it.With MondovoIt reads your published site. Change the site and the answers change.
- BookingWith a separate serviceAnother calendar to connect and keep in sync.With MondovoIt offers open slots from your site's Appointments.
- Where leads goWith a separate serviceAn email or a separate dashboard to copy from.With MondovoStraight into your site's contacts and inbox.
- Website visitorsWith a separate serviceA different tool for the chat on your site.With MondovoThe same agent answers voice on your website.
- The Voice Agent is a per-site add-on on a paid plan, with a monthly allowance of voice minutes.
- Phone calls and website voice calls come out of the same minutes.
- Your phone provider bills you directly for the number and call charges.
- Building and editing your site stays free and never uses credits.
Questions
What people ask before they connect a number.
Which phone numbers does it work with?
Numbers from Exotel, Twilio or Plivo. You keep the number with your provider and point its incoming calls at your site's address. If your number is with another carrier, forward it to a number on one of these providers.
Can it make calls for me?
No. It answers incoming calls only. It does not dial out to customers or run call campaigns.
Can it put a caller through to me?
It does not transfer a call while it is talking. It takes the caller's details and a callback request and passes them to you. With Exotel, Twilio or Plivo you can add a next step to your call flow, such as ringing a staff phone, which runs when the agent finishes.
What if it does not know the answer?
It only answers from your published site and the instructions you give it. When it cannot answer, it says so and offers to take a message, rather than making something up.
Can I hear it before I pay or connect a number?
Yes. Site admins can test it in the browser with the voice and greeting they choose. Tests read your real site content and simulate anything that would save a lead or request a booking.
Who sees the calls?
People with access to the site. Each call appears in the Voice tab with its status and length, and the transcript and summary are in the site's inbox.
What happens when the minutes run out?
The agent politely tells the caller it cannot take the call right now and ends it. Your remaining minutes are shown in the Voice tab.
Start with your site
Your site answers questions. Now it answers the phone.
Build your site free, then add the Voice Agent to the site that needs it and connect your number.