Delivery policy

1. Agency licence

• Your partner account is activated within 24 hours of a successful payment, usually much sooner.
• You will receive a sign-in link by email and WhatsApp at the contact details you paid with.
• The training schedule and the sales kit are shared with you when your account is activated.

2. Client websites

Client websites are built in your Mondovo account and published online, either at a Mondovo address or on your client's own domain. A site is live as soon as you publish it.

3. AI credits

Credits you buy are added to your account immediately after payment.

4. If something hasn't arrived

If you haven't received your sign-in link within 24 hours of payment, check your spam folder and then contact us with the email address and phone number you paid with. We'll activate your account or refund you in full.