Most domain problems come from a record that is missing, typed twice, or blocked by a proxy. The DNS Health Check on your Domain page shows what is expected and what we currently see.
Common fixes
- Not found yet. DNS can take up to a few hours. Leave the page open and we keep checking.
- Name entered twice. Some providers add your domain to the end of the name. Enter only the part shown in the Host/Name column, such as
www. - A record already exists. If the host already has a record, replace it with ours. Two records for the same host conflict.
- Proxy is on. On Cloudflare, set our records to "DNS only" (grey cloud). The page shows Proxy must be OFF when this is the problem.
- Wrong value. Copy the value again exactly, with no extra quotes or spaces.
Make the bare domain work
Many providers cannot point the bare domain (yourbusiness.com without www) at a website address. You have two options, both shown on the Domain page:
- Set up forwarding at your provider so the bare domain sends visitors to
wwwwith a permanent (301) redirect. This takes about two minutes. - Move your DNS to Cloudflare's free plan, which can point the bare domain directly.
Good to know
- Adding these records does not affect your email, as long as you leave your existing mail records alone.
- Back to the setup steps: Connect your own domain.