See and export your form submissions and leads

Form entries, chat conversations, booking requests and orders all reach you in one place: your site's inbox.

Steps

In your site's workspace, open Messages & customers → Inbox.
Start with Needs a reply at the top. It lists new enquiries, chat visitors who asked for a person, booking requests, orders to send and reviews to answer. Click one to open it where you deal with it.
Open Submissions for every form entry. Filter by New, Processed, Spam or Archived.
Open Conversations for chats from your site's chat widget.
Mark an entry as processed when you have dealt with it.

Submissions: filter if you want only some, then click Export CSV. You can also select entries and export those.
Contacts: open Contacts and click Export CSV.
Customers: on store sites, export from Customers, including a file ready for ad audiences.

Each person who gets in touch is saved as a contact. See Manage your contacts.
To get an email for each entry, see Get notified about new enquiries.
Your dashboard's Waiting on you list gathers these across all your sites and clients.
You can ask the assistant: "Show me my latest leads" or "Export last month's form submissions."