Connect your business’s WhatsApp number to a site and your AI assistant answers customers there, using everything your website says. You see every chat in your Inbox and can take over at any time.
What you need
- A phone number that can receive an SMS or a call (a mobile, an office line or a landline).
- A Facebook account. Meta’s sign-up uses it to create or pick your business’s WhatsApp account.
- The admin or owner role on the site.
Which number to use
- A number that isn’t on WhatsApp yet (a new SIM, an office line or a landline): connects directly. Meta sends a code by SMS or call.
- A number on the WhatsApp Business app: connects and keeps the app working on your phone. Your chats stay, you can still reply from the phone, and the AI replies too.
- A number on your personal WhatsApp: can’t connect directly. The easiest fix is to move it to the free WhatsApp Business app first: install WhatsApp Business on the same phone and choose to use your existing number; your chats come with you. Then connect it as a WhatsApp Business app number. Or use a different number, or delete the WhatsApp account on that number (your old chats are lost and the number then works only through Mondovo, not in a phone app).
Connect it
- Open your site, then Settings → Integrations → WhatsApp.
- Pick which kind of number it is. For a number that isn’t on WhatsApp yet, choose a six-digit PIN. It protects the number; keep it safe.
- Click Connect WhatsApp. Meta’s window opens: log in with Facebook, create or pick your business, add the number, enter the code Meta sends, and set the display name customers will see.
- Back in Mondovo the number shows as connected. Send it a message from another phone to see your AI reply.
After connecting
- Payment: your first 1,000 replies to customers each month are free. For more, and for messages you send first (reminders, offers), Meta needs a way to charge you. See WhatsApp message costs and paying Meta. In India you can pay with UPI; no card is needed.
- Profile: make your profile, starters and “Chat with us” links work for you. See Make your WhatsApp profile get more messages.
- Moving from another tool: see Move from Wati or another WhatsApp tool.
Replying from your phone (WhatsApp Business app numbers)
If you connected a number that’s on the WhatsApp Business app, you can keep answering customers from your phone. The AI and you never answer on top of each other:
- Your phone replies show in the Mondovo Inbox, marked as yours.
- When you reply to a customer from your phone, the AI stops replying in that chat for 12 hours after your last reply. Other chats carry on as normal.
- After that the AI starts again by itself, answering anything the customer sent that nobody replied to. To bring it back sooner, open the chat in the Inbox and tap Resume AI now.
- Change how long it waits, or switch it off, in Settings → Integrations → WhatsApp → Replying from your phone. You need the admin or owner role on the site.
- In the WhatsApp Business app, turn off Greeting message and Away message (Settings → Business tools). Otherwise customers get the app’s automatic message as well as the AI’s reply.
If something goes wrong
- The window doesn’t open: your browser blocked the pop-up. Allow pop-ups for app.mondovo.com and try again.
- “This number is already registered”: the number is still on WhatsApp somewhere (the personal app, the Business app or another tool). Pick the matching option above, or remove it from the other tool first.
- “Too many attempts”: Meta blocks a number for 72 hours after 10 failed tries. Wait, then try once more with the right option.
- The display name is “pending”: Meta reviews names, usually within a day or two. Messages work in the meantime.