What can I do with WhatsApp in Mondovo?
- Your AI assistant answers customers on your own WhatsApp number, day and night, using your website, prices and opening hours. It understands voice notes and photos.
- Every chat lands in your Inbox and contacts. Take over, reply yourself, and hand back to the AI.
- Send reminders, booking and order updates, follow-ups and offers with message templates Meta approves, by hand or from journeys.
- Set up your profile, conversation starters, “Chat with us” links and QR codes, and your product catalog.
- With the Voice Agent add-on, your AI can also answer WhatsApp calls.
Is it free?
Connecting and the AI replies are part of Mondovo. Meta charges for some messages and bills your WhatsApp account directly; Mondovo adds nothing on top. Your first 1,000 replies to customers each month are free. Details: WhatsApp message costs and paying Meta.
Who owns the number and the chats?
You do. The number and the WhatsApp account belong to your business in your own Meta account. You can disconnect Mondovo at any time in Settings → Integrations → WhatsApp, and the number keeps working wherever you connect it next.
I already use Wati, Interakt, AiSensy or another tool. Can I use Mondovo too?
Yes, in one of two ways:
- Use both on the same number. Meta lets a business add more than one app to a number and choose which one answers customer messages, in WhatsApp Manager under Conversation routing. Connect the number in Mondovo, then set Mondovo to answer “Customer sends a message” if you want the AI to reply. Mondovo shows whether the number is shared and which app answers. Chats the other app handles still appear in your Inbox, and Mondovo never replies on them.
- Move fully to Mondovo. Disconnect the number in your old tool, connect it here, and bring your messages across with Move from Wati or another WhatsApp tool.
If your old tool registered the number on its own WhatsApp account rather than yours, ask them to release it to you first (they call it migrating or porting the number).
Will my old chats and contacts come across?
If you connect a WhatsApp Business app number, the app keeps your chat history on your phone. Chats from another tool stay in that tool; export contacts from it as a spreadsheet and import them in Contacts → Import. Approved message templates on your WhatsApp account can be copied in one click.
Can I keep replying from my phone?
Yes, if you connect a number that’s on the WhatsApp Business app. Your phone replies appear in the Inbox, and the AI stops replying in that chat for 12 hours after your last phone reply (you can change this or switch it off), so customers never get two answers. Turn off the app’s Greeting and Away messages too. Details: Connect your WhatsApp Business number.
Why can’t the AI message a customer first?
WhatsApp only allows free-form replies within 24 hours of the customer’s last message. To start a conversation, or after 24 hours, you need an approved message template. Mondovo writes templates for you and submits them to Meta, usually approved within minutes.
How many people can I message?
Meta starts new numbers with a daily limit of people you can message first, and raises it as you send good-quality messages. Replies to customers who write to you aren’t limited.
Can I get the green tick?
The green badge is Meta’s decision and is separate from connecting. Businesses with strong public recognition can apply in Meta Business Suite. A complete profile and a WhatsApp username help customers trust you either way.
Can I connect more than one number?
One number per site. Connect another number to another site.