Open your site, then Settings → Integrations → WhatsApp → Profile & growth. The Profile strength score shows what’s left, with the reason each one matters.
Your profile
- Click Write it for me from my website. Mondovo writes a short About line and a description, and picks your business category. Your address, email and website come from your site as they are; nothing is made up.
- Click Use my website logo for the photo, or paste a link to a square JPG or PNG.
- Check the wording, then Save profile. Customers see it when they tap your name in WhatsApp.
Your display name is set when you connect and is reviewed by Meta, so it isn’t changed here.
Conversation starters
Up to four questions customers can tap to start a chat, such as “What are your prices?” or “Book a table for tonight”. Your AI answers them. “Write it for me” suggests starters too; edit them and click Save starters.
“Chat with us” links and QR codes
- Write the message a customer will send, for example “Hi! I’d like to book an appointment.”
- Click Create link + QR.
- Copy the link for your Instagram bio, Google profile, emails and ads, or open the QR code to print for flyers, packaging and your counter.
Removing a link stops it working, including printed QR codes.
WhatsApp username
In Connection & notifications, claim a username such as @yourbusiness so customers can find you without saving your number. Meta offers usernames to numbers connected directly (not to WhatsApp Business app numbers yet).