Coming from Wati, Interakt, AiSensy, Gupshup, Twilio, 360dialog or the WhatsApp Business app? You don’t have to set everything up again. Mondovo reads what you have, writes a better version of each message, shows you a before and after, and recreates the ones you choose.
1. Connect your number
Either share the number with your old tool for now, or move it fully. See WhatsApp Business: common questions and Connect your WhatsApp Business number.
2. Copy your approved templates
In Settings → Integrations → WhatsApp → Profile & growth, the Moving from Wati or another tool? box lists the message templates on your WhatsApp account. Click Copy into Mondovo. Templates Meta already approved are ready for journeys and reminders straight away, with no new review. If your old tool used a different WhatsApp account, paste the template wording in step 3 instead and Mondovo recreates them.
3. Paste what your old tool sends
Copy your welcome and away messages, keyword or chatbot replies, FAQ answers, broadcasts and follow-ups, with when each goes out. Rough notes are fine. Choose your old tool and click Read it and show me a better version.
4. Compare before and after
For each automation you see a sample chat side by side: what a customer sends, what your old setup replied, and what Mondovo replies now, with the reasons it works better (a clear next step, a booking button, a warmer tone). Your prices, hours and offers are kept exactly as you wrote them.
5. Use the new versions
- Auto-replies, keyword replies, menus and FAQs become knowledge for your AI: click Teach my AI. Instead of a fixed menu (“reply 1 for prices”), the AI answers whatever the customer asks, in their own words and language.
- Broadcasts, reminders and follow-ups need Meta’s approval because you send them first: click Submit to Meta. Once approved, use them in a journey (for timing, such as two hours before a booking) or send them from the Inbox.
6. Try it like a customer
Use Open the WhatsApp tester to chat with your AI the way a customer would, before real customers do. When you’re happy, set Mondovo to answer customer messages (or disconnect the old tool).
What can’t move
- Chat history stays in your old tool. Export your contacts there and import them in Contacts → Import.
- Scheduled broadcasts in your old tool don’t move by themselves; recreate them here as journeys or campaigns.