Your sites send several kinds of email: new-lead alerts to you, replies to people who fill in a form, booking confirmations and reminders, order emails and journey emails.
The monthly allowance
- These emails share a monthly allowance across all the sites in your workspace, set by your plan.
- See this month's usage and limit in Messages & customers → Email → Settings → Email Provider.
- On paid plans, when the allowance runs out, a block of extra emails is added automatically from your messaging balance. The price is shown next to your usage. Extra emails last until the end of the month.
- If your messaging balance is too low, sending pauses and account owners are told. Add funds to resume.
- On the Free plan, extra emails cannot be bought. Upgrade, or connect your own email account.
Send without using the allowance
Connect the site's own SendGrid, Mailgun, Postmark or Resend account in Email Provider. That site's email is then sent through your account and does not count against the allowance.
Good to know
- Broadcasts always go through your own connected sender. See Connect a campaign email sender.
- If emails stop arriving, check the allowance and your balance first.