A broadcast is one message sent to a chosen group of contacts at a time you choose. It is different from an automation, which reacts to each person when they act.
Before your first broadcast
Broadcasts are delivered through your own email sending account. Connect it once. See Connect a campaign email sender.
Steps
- Open Messages & customers → Email and click New broadcast.
- Write your email, or ask for a draft. Use the preview to check it on desktop and phone.
- Choose who receives it, usually a segment. See Create a contact segment.
- Send yourself a test.
- Click send. If some recipients were already emailed today, you are warned first.
Check how it did
Email → Overview shows each email with how many people received, opened and clicked it. Click a number to see who.
Good to know
- An unsubscribe link is added automatically.
- Only send to people who agreed to hear from you. Bought or scraped lists are not allowed.
- Set a Daily email limit per person in Email → Settings → Email Provider.