Your site can send texts, such as booking reminders and follow-ups, from a phone number in your own Twilio account.
Before you start
- A Twilio account that is upgraded (not a trial) and funded.
- A US +1 local number. Toll-free, Canadian and other international numbers are not covered by this setup yet.
Steps
- Open Site settings → Integrations → Phone & SMS.
- Enter your Twilio Account SID and Auth Token from the Twilio Console. They are stored encrypted.
- Click Find my Twilio numbers. No number yet? Search for a US local number, check the price Twilio quotes, and confirm to buy it in your Twilio account.
- Register the number for US texting if it is not approved yet. See Register your number for US texting.
- Activate the SMS add-on for the site.
- Choose your approved number, click Connect selected number, and send a manual test to a phone you control.
What it costs
- Twilio bills your own account for the number, each text, and US registration fees. Mondovo never pays these for you or adds to them.
- Mondovo's SMS add-on is a monthly fee per site. See Pricing. Credits are not used for texting.
- If the add-on is unpaid, texting pauses. Your number and registration are kept.
Good to know
- Texts only go to people who opted in. See Collect SMS consent and handle opt-outs.
- Twilio accepting a test means it was sent, not that it was delivered. Check the phone.
- Each site connects one sending number.