Refund or cancel an order

You can refund or cancel an order without going to your payment provider.

Steps

1. Open Store → Orders and open the order.
2. Go to Payment.
3. Choose Refund or Cancel order and confirm.

Returns

1. Return requests from buyers appear in Store → Orders → Returns.
2. Open each request and approve it when you accept the return.
3. Refund it once the items are back.

Good to know

• Buyers get emails when a return is requested, approved and refunded. These are part of the ready-made order emails.
• Refunds go back through the provider the buyer paid with. Your provider decides how long they take to arrive.
• To ship an order, open it and use Fulfill. The buyer gets a shipping email.