US mobile carriers only deliver business texts from numbers registered to a brand and a messaging campaign (called A2P 10DLC). Registration is done in your Twilio account. Mondovo helps you prepare it.
Steps
- Open Site settings → Integrations → Phone & SMS and go to the Registration step.
- Answer the questions: your business type, country, registered address, tax ID (such as an EIN), the authorised representative, and what you will text people about.
- Review the prepared text: a campaign description, how people opt in, and sample messages. Everything is editable and has a Copy button. You can also download a copy to keep.
- Choose which of your forms should ask for SMS consent, then publish those forms. See Collect SMS consent on your forms.
- In the Twilio Console, register your brand and campaign, paste the prepared text, and attach your number to the campaign's Messaging Service.
- Wait for approval, then come back and refresh. Once approved, connect the number.
Good to know
- Twilio charges registration fees to your account. Carriers review every campaign and can reject it.
- If your campaign is under review, wait and refresh. Do not create another registration.
- If it needs corrections, update the same campaign in Twilio, then refresh in Mondovo.
- The sample messages are for carrier review. Your real texts are written in your automations and journeys.