The Voice Agent lets visitors speak with your website's assistant instead of typing. It uses the same knowledge as your chat widget and captures leads automatically.
Steps
- Open Site settings → Chat widget → Voice, or the Voice Agent card on your site's Home.
- Choose a voice, a response style and any instructions, such as how to greet people.
- Use Test Voice Agent to talk to it in your browser. Tests use your real site knowledge, but bookings, leads and notifications are only simulated.
- When you are happy, enable the Voice Agent. The price is shown before you confirm.
- Publish your site so visitors see the voice option.
Good to know
- The Voice Agent is a paid add-on per site with a monthly allowance of voice minutes. See Pricing.
- Each workspace can run three free browser tests a day before activating.
- The Voice Agent card on Home shows the minutes you have used.
- If you turn it off, voice keeps working until the end of the month you paid for.
- It can also answer your business phone. See Answer phone calls with the Voice Agent.